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Order management · InquiryTrack

Every order from your distributors and customers, in one flow

An order management system for a manufacturer and its distributors: catalogues and price conditions, order capture by hand, file or API, a configurable status chain, stock and warehouse plans, recommended orders, claims and returns — with the documents and the ERP kept in sync.

Available

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What changes

One order flow instead of e-mail and Excel.

Orders arrive by hand, file or API into one queue with one status chain.

Orders confirmed against stock and conditions.

Stock and safety stock from the distributors' systems, discounts and conditions by distributor, period and product.

Distributors see the status without calling.

Draft, confirmed, in the ERP, shipped — visible to everyone in the chain, with the rights each role needs.

Documents from the order, not retyped.

Order forms, shipping documents and the financial trail follow the order; finance data comes back from the ERP.

What it does

Catalogues and conditions

Product catalogue loaded from your systems, categories and groups configurable to three levels, price lists, discounts and conditions by distributor, size, period and product.

  • Catalogue and hierarchies from your master data
  • Price lists and conditions by distributor and period
  • Pricing services connected

Order capture and status chain

Orders by hand, from Excel or through the API, asynchronously when volumes are high; warehouse and products chosen, volumes recalculated into pallets and cases; a configurable status chain from draft to shipment; field-level rights by role and status.

  • Manual, file and API intake; async queues
  • Configurable statuses and transitions
  • Field rights by role and status

Stock, plans and recommended orders

Stock and safety stock from the distributors' ERPs, plans by warehouse, order prioritisation; recommended orders from the stock forecast.

  • Stock and safety stock in the order
  • Warehouse plans and prioritisation
  • Recommended orders by forecast

Claims and returns

Claims raised against orders and shipments, returns processed with their documents and statuses.

  • Claims linked to orders
  • Returns with documents
  • History per distributor

Documents and finance

Order forms from Excel templates, shipping documents tracked, invoices and payments from the ERP shown against the order.

  • Order and shipping documents
  • Financial trail from the ERP
  • Templates you can edit

Integrations, monitoring and audit

Excel, XML and JSON; synchronous and asynchronous exchange; two ERPs at once when the business needs it; a monitoring screen for business users and a message log for IT; audit of every change.

  • ERP, pricing services, EDI formats
  • Monitoring for business and for IT
  • Audit of entities; change data capture at scale

How it works

  1. Catalogue and conditionsloaded from your systems.
  2. Orderby the distributor, the manager or an API.
  3. Confirmationagainst stock, conditions and plans.
  4. ERPposted and confirmed back.
  5. Shipment and documentsstatus and papers follow.
  6. Claims and returnsclosed against the same order.

For whom

  • Distributors and their managers — one place to order and to see the status.
  • The manufacturer's sales and customer service — one queue, one status chain.
  • Logistics, demand planning, finance controllers — their view of the same order.
  • Built for a manufacturer that sells through distributors and wants one order process across all of them.

What InquiryTrack is not

  • Not an ERP: finance, invoices and payments stay in the ERP and are shown against the order.
  • Not a distributor management system for secondary sales: that is a direction, not a module.
  • Not a CRM: it handles orders, not the sales pipeline.

Fits your landscape

  • ERP (including two-ERP set-ups),distributors' systems for stock, pricing services, EDI and file formats.
  • Single sign-on and multi-factorthrough your identity provider.
  • Open stack(Node.js, TypeScript, React); source code can be handed over for in-house development.
  • On-premise or private cloud;your infrastructure, our recommendations.

Proof

Order flows of up to two hundred thousand messages a month handled. Reference customers on request.

Implementation and support

  • Delivered in waves.The first sprints cover at least half of the requirements; permissions, document templates and pricing conditions configured to your rules.
  • Licences, development and support priced separately.Vendor subscription for updates, support packages with response times, managed service with a named team.

Questions we hear first

Our distributors send orders in their own formats.

Excel, XML and JSON are supported out of the box; other formats are mapped during implementation.

Can orders be taken from a web order form?

Yes — captured in InquiryTrack and sent on to the distributor's ERP.

Can we take the code in-house?

Yes: the stack is open and the source can be handed over.

Show us how an order travels today

From the distributor's request to the shipping document. We will show the same order in InquiryTrack.

Request a demo